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Consumer Information

Your credit report is like a financial resumé. It’s a record of your credit-related information, such as your instalments, which accounts you hold and your payment behaviour. It’s important to know what information is on your credit report since any incorrect information could impact your ability to obtain finance. If you find any incorrect or outdated information on your credit report, you can log a dispute with us.

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Get Your Credit Report

You have the right to access your credit report. You can obtain two credit reports free of charge in any given 12-month period by clicking the button below.

If you require additional reports during that period, you can email us at ug.creditreports@creditinfo.com or call us on +256 (0) 200 518 600 and we will provide you with your credit report at a small fee.

You will be required to submit the following information for us to process your request.

  • Full Name
  • Phone Number
  • Email Address
  • National ID Number
  • Proof of identity: a copy of your National Identification for individuals; or passport for foreigners; or registration/incorporation certificate for business entities.
Request Your Credit Report

Log a Dispute

If you feel that the information on your credit report is incorrect, you can contact our Information Integrity (Disputes) Department to request that your information is reviewed and corrected.

Our Information Integrity (Disputes) staff have the knowledge and skills to assist you in resolving queries on your credit report. To log a dispute, you can click on the button below or you can email the team at ug.disputes@creditinfo.com or call on +256 (0) 200 518 600.

You are required to submit the following information for your request to be processed.

  • Full Name
  • Phone Number
  • Email Address
  • National ID Number
  • Proof of identity: a copy of your National Identification for individuals; or passport for foreigners; or registration/incorporation certificate for business entities.
  • Detailed reason(s) for logging the dispute
  • Any supporting documentation at your disposal
Log a Dispute